Technical Virtual Assistant, IT Support, AWSTechnical Virtual Assistant, IT Support, AWS

Job Responsibilities:

Delivered technical support and system guidance to business users, improving issue resolution efficiency and user productivity. Designed and implemented data management solutions that reduced duplicate records by 50%, improving data quality and reporting accuracy. Conducted end-user training sessions to improve system adoption, operational efficiency, and technology utilization. Supported business... more...

Job Responsibilities:

Designed and optimized relational databases supporting CRM and RFQ systems, improving data reliability and business process efficiency. Improved database performance and system response times by 35% through query optimization and database tuning. Troubleshot and resolved data-related issues, reducing system disruptions and improving operational continuity. Developed [link hidden] applications to a... more...

Job Responsibilities:

Maintained IT and network infrastructure to ensure high system availability and reliable connectivity across operations. Diagnosed and resolved hardware, software, and network issues, minimizing downtime and improving service continuity. Trained 500+ users on IT systems, digital tools, and best practices, increasing technology adoption and user competency. Provided technical support and system adm... more...

Job Responsibilities:

Provided first-line technical support to users, resolving system and network connectivity issues to minimize service disruptions. Managed day-to-day operations of the IT service centre, ensuring smooth delivery of technology services. Supported system maintenance and user account administration to improve service reliability and operational efficiency. Assisted users with troubleshooting and IT re... more...

Job Responsibilities:

Maintained wireless network infrastructure and resolved connectivity issues, improving network reliability and minimizing user downtime. Performed system maintenance, patching, and endpoint security remediation to enhance device security, compliance, and overall system performance. Designed digital data collection tools using CSPro and managed databases to improve data accuracy, accessibility, and... more...