Administrative Supervisor | OIC Operations Supervisor | CSRAdministrative Supervisor | OIC Operations Supervisor | CSR
Joy
ID Verified$900
per month
($5/hour)
Profile Description
I come from an operations background, where I started as a customer service agent and gradually gained experience in administrative work. Along the way, I had the opportunity to handle various office tasks such as organizing documents, supporting daily operations, and assisting the team with administrative needs.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Human Resources
Design & Creative
Work Experience
Administrative Supervisor
iQor Philippines
Apr 2025 - Apr 2026
Job Responsibilities:
- Managed daily administrative and support operations - Prepared and maintained reports, documentation, and compliance trackers - Coordinated with Operations, QA, HR, and Support teams - Monitored attendance, productivity, and policy compliance - Supported engagement activities and ensured timely administrative deliverables
OIC Operations Supervisor
iQor Philippines
Nov 2024 - Apr 2025
Job Responsibilities:
- Managing a team - Monitoring Performance - Training agents through coaching - Ensuring quality Assurance - Motivates and Engages with the team
Subject Matter Expert (SME)
iQor Philippines
Aug 2024 - Nov 2024
Job Responsibilities:
- Provided real‑time support on process, policy, and product concerns - Assisted agents across multiple accounts with call handling and issue resolution - Supported knowledge sharing to ensure service quality and compliance
Customer Service Agent
iQor Philippines
Sep 2023 - Aug 2024
Job Responsibilities:
Handling customer complaints Providing customer support Following procedures and policies Information services representatives