Maria

General Virtual Assistant

Maria

ID Verified
1,230/mo
Quezon City, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU timezone

Profile Description

Organized and dependable General Virtual Assistant with experience in customer service, inbound and outbound calls, CRM management, data entry, and administrative support. Skilled at building rapport with customers, maintaining accurate records, scheduling appointments, and delivering exceptional service. A fast learner with excellent communication, attention to detail, and a strong commitment to helping businesses achieve their goals in a remote work environment.

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate

Content & Writing

CopywritingIntermediate
Email CopywritingIntermediate

Data & Analytics

Finance & Accounting

Virtual Assistance & Admin

Email ManagementIntermediate
ClickUpBeginner
Monday.comBeginner
JiraBeginner
TrelloBeginner
NotionBeginner
AsanaBeginner

Work Experience

Production and Logistics Intern

EXIST Group of Companies

Jan 2026 - Mar 2026

Job Responsibilities:

Key Responsibilities Coordinated with production, warehouse, and logistics teams to monitor inventory, shipments, and delivery schedules. Maintained accurate records of production activities, inventory movements, and logistics documentation. Performed data entry and generated reports using Microsoft Excel and Google Sheets. Assisted in tracking orders and resolving documentation discrepancies. Con...

BookkeepingExecutive Assistant ServicesMeeting CoordinationPersonal Assistant ServicesExcel (Advanced)

Business Excellence Intern

Fortem Cement Corporation

Sep 2025 - Dec 2025

Job Responsibilities:

Key Responsibilities Assisted in developing and updating Standard Operating Procedures (SOPs), process flowcharts, and work instructions. Documented and analyzed business processes to identify opportunities for operational improvement. Prepared reports, organized documentation, and maintained records for the Business Excellence team. Coordinated with different departments to collect and verify ope...

Meeting CoordinationPersonal Assistant ServicesExecutive Assistant ServicesGoogle Sheets (Advanced)Excel (Advanced)Research & Information Gathering

Customer Support Specialist

Celo Business Solution Inc.

May 2023 - Aug 2024

Job Responsibilities:

Key Responsibilities: Managed high-volume inbound and outbound calls for over 100 Canadian client accounts. Assisted customers by resolving inquiries, providing account support, and maintaining excellent customer service. Processed and reviewed insurance-related documentation using ACORD standards with a high level of accuracy. Updated and maintained customer records using Zendesk CRM. Managed ac...

Phone SupportEmail SupportExcel (Advanced)ZendeskCalendar ManagementAccounts Payable/ReceivableMonday.comPersonal Assistant Services

Quick Stats

Age22 years
GenderFemale
English LevelConversational
Other Languages
ThaiConversational
ID VerificationVerified
Portfolio
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Certifications

Alison – Virtual Assistant Skills for Today's Professionals
HubSpot Digital Marketing Certification
HubSpot Social Media Marketing Certification
TESDA – Introduction to Bookkeeping
Customer Service Training
Microsoft Office Training

Education

Bachelor's Degree

Quezon City University

2022 - 2026