Customer Service Representative/ SALES RepresentativeCustomer Service Representative/ SALES Representative
Jonalyn
$800
per month
($5/hour)
Profile Description
Results-driven and adaptive Customer Service & Sales Professional with over 6 years of BPO experience specializing in e-commerce, financial services, healthcare, and retail operations. Proven track record in driving revenue growth through strategic upselling, cross-selling, and active customer retention. Skilled in managing subscription inquiries, order recovery, and complex customer disputes while delivering exceptional customer satisfaction.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Sales & Business Development
Work Experience
CSR | Sales Representative
TurtlePeak
Jan 2026 - Oct 2026
Job Responsibilities:
Drive sales through upselling, cross-selling, and effective sales techniques. Manage customer concerns, failed payments, pending orders, and subscription inquiries. Apply retention strategies to resolve complaints and minimize cancellations and refunds.
Customer Service Representative
Ibex Global
Dec 2024 - Dec 2025
Job Responsibilities:
Tracking, Providing real-time updates on shipping and delivery status Replacements and organizing “reships” for items that arrived damaged or were lost in transit.
Provider Service Advocate
OPTUM
Oct 2022 - Nov 2024
Job Responsibilities:
We assist provider, Facility such as hospitals and clinics. Checking the benefits for the patient. Handled claims, prior authorizations.
Customer Service Representative
FIS Global Solutions
May 2019 - Apr 2021
Job Responsibilities:
Promotes financial institutions products and services. Open and close accounts. Accepts payment and exchange foreign currencies keep records of transactions.