Real Estate Virtual AssistantReal Estate Virtual Assistant

Key Achievements:

• Oversaw daily operations across a 500-property residential portfolio using Buildium and LeadSimple, managing leasing, tenant relations, and compliance. • Administered lease agreements, renewals, and notices in Buildium, maintaining 100% documentation compliance across 500 units. • Managed rent collection and accounts receivable for 500 units in Buildium, following up on late payments and maintaining accurate financial records. • Tracked and followed up on leasing leads across Zillow, Tenant Turner, and LeadSimple, ensuring timely responses to all incoming inquiries. • Strengthened tenant relations by managing the full resident lifecycle — onboarding, renewals, and move-outs — across 500 units. • Drove resident retention across a 500-property portfolio by resolving tenant concerns and maintaining consistent communication via LeadSimple. • Served as first point of contact for tenant maintenance requests, logging, triaging, and escalating all issues to the maintenance department for resolution. • Tracked all open maintenance requests in LeadSimple, following up with tenants and internal teams to ensure timely resolution and clear communication. • Coordinated move-in and move-out inspection follow-ups, tracking flagged items in LeadSimple and ensuring timely resolution by the operations team. • Ensured Fair Housing compliance across all 500 units by applying consistent leasing standards and documented approval processes. • Administered Section 8 accounts using Buildium, processing rent increases and housing authority communications across multiple units. • Optimized occupancy rate across a 500-property portfolio by conducting weekly listing reviews and delivering data-driven pricing recommendations. • Reduced vacancy rate by listing properties on Zillow, FMLS, and Tenant Turner, accelerating time-to-fill across all units. • Created promotional listing materials using Canva, producing visual assets for property marketing across online platforms. • Enhanced listing photos using ChatGPT AI image tools, improving presentation quality for vacant unit marketing campaigns. • Designed and maintained leasing workflows in LeadSimple, ensuring every task is assigned, tracked, and completed on time across the full portfolio. • Continuously updated SOPs and LeadSimple workflows as operational needs evolved, eliminating recurring errors and closing process gaps portfolio-wide. • Audited leasing and operations workflows in LeadSimple, identifying bottlenecks that reduced task fall-through and improved team accountability. • Produced monthly financial reporting for 500 properties covering rental income, budget management, lease expirations, and market-rate benchmarks. • Provided direct executive support to the owner — flagging deadlines, coordinating schedules via Google Calendar, and preparing weekly portfolio updates. • Proactively identified expiring leases and operational gaps, surfacing action items to ownership before they became issues. • Facilitated weekly operations meetings via Zoom, documenting minutes and tracking action items across a 500-property management team.

Key Achievements:

• Resolved customer transaction disputes using PayPal claims tools, maintaining accurate records across all assigned cases.

Key Achievements:

Investigated fraud cases using dispute resolution tools, driving policy improvements across a high-volume operations team. Also acted in an internal role as Process Improvement Analyst — Customer Life Laboratories: • Facilitated Agile and Scrum working sessions, producing improvement reports that reduced inefficiencies across 3+ teams. • Designed and updated operational SOPs, ensuring process documentation remained accurate and current across all active workflows.

Key Achievements:

• Delivered mortgage lending support using customer service tools, resolving inquiries across a high-volume consumer portfolio.