Customer Service and Technical Support ProfessionalCustomer Service and Technical Support Professional
Johnna
$1,100
per month
($6/hour)
Profile Description
Customer service and technical support professional with hands-on experience handling customer concerns, resolving issues efficiently, and making sure every interaction ends on a clear and positive note. I focus on staying calm under pressure, breaking down technical problems in a way customers can easily understand, and finding practical solutions without unnecessary delays. I’m looking for a remote opportunity where I can contribute my communication skills, problem-solving ability, and strong ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Technical Support Representative
Teleperformance
Jul 2020 - Present
Key Achievements:
Responsibilities: - Assisted customers with technical issues related to products, services, or devices. - Performed troubleshooting and guided customers through step-by-step solutions. - Diagnosed hardware, software, connectivity, and account-related problems. - Escalated advanced technical issues to higher-level support teams when required. - Documented troubleshooting steps and resolutions accurately. - Ensured customer satisfaction by providing clear and professional technical assistance.
Customer Service Representative
VXI
Aug 2018 - Dec 2019
Key Achievements:
Responsibilities: - Managed high-volume customer interactions while maintaining service quality. - Addressed customer concerns, account inquiries, and product-related questions. - Identified customer needs and provided appropriate solutions. - Documented customer concerns and resolutions accurately. - Built positive customer relationships through active listening and effective communication. - Achieved performance metrics including customer satisfaction, attendance, and productivity goals.
Customer Service Representative
Sutherland Global Services
Apr 2017 - Jan 2018
Key Achievements:
Responsibilities: - Provided customer support through phone. - Investigated and resolved customer issues in a timely manner. - Processed account updates, orders, refunds, and service requests. - Educated customers on products, services, and company policies. - Performed troubleshooting and guided customers through step-by-step solutions. - Maintained accurate records of customer interactions and resolutions.
Customer Service Representative
Startek Philippines Inc
Jun 2016 - Jan 2017
Key Achievements:
Responsibilities - Handled inbound customer calls and inquiries. - Assisted customers with account-related concerns, billing questions, and service requests. - Resolved customer complaints professionally and efficiently. - Updated customer information and documented interactions in the CRM system. - Maintained high standards of customer satisfaction and call quality. - Followed company policies and procedures while meeting performance targets.