Customer Service, Inbound Sales representative, Team LeaderCustomer Service, Inbound Sales representative, Team Leader
John
ID Verified$1,450
per month
($8/hour)
Profile Description
I am a dedicated BPO professional with almost 9 years of experience handling Customer Service, Sales, and Technical Support accounts. Over the last 3 years, I have worked as a Team Leader supporting a US Mortgage account, where I was responsible for coaching agents, managing team performance, and ensuring high-quality customer service. My extensive experience has helped me develop strong communication, leadership, and problem-solving skills, allowing me to effectively support customers and contr...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Team Leader
Moder Solution
Sep 2025 - Nov 2026
Job Responsibilities:
Coached and develop agents, monitored team performance, ensure compliance with client standards, and drove operational excellence.
Senior Customer Service Representative / Inbound sales representative
Moder Solution
Apr 2024 - Sep 2025
Job Responsibilities:
>Assisted customers with inquiries regarding mortgage accounts, loan balances, payment schedules, escrow accounts, and account status. >Provided accurate information on mortgage products, loan servicing, payment options, and account-related concerns while adhering to company policies and regulatory requirements. >Handled inbound and outbound calls to resolve customer issues, process requests, and...