John

Email Customer Support

John

ID Verified
1,400/mo
Koronadal, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused professional with over three years of experience in sales, customer support, and escalations. He previously worked as a Sales Representative at AT&T, a Hearing Specialist at Audien Hearing, and an Escalation Supervisor at Full Potential Solutions, supporting Uber Drivers. has strong skills in phone, email, chat, and video support, needs assessment, product recommendations, objection handling, troubleshooting, and conflict resolution. His experience has equipped him to handle co...

Top Skills

Email Support · <1 yearPhone Support · <1 yearShopify · <1 yearSocial Media Support · <1 yearTechnical Support · <1 year

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner

Customer Success

Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner

Work Experience

Hearing Specialist

Audien Hearing

Dec 2024 - Feb 2026

ShopifyGorgiasOrder FulfillmentVideo SupportEmail SupportOrder ProcessingSales PresentationsPhone Support

Uber Customer Support

Full Potential Solution

Sep 2024 - Oct 2025

SalesforcePhone SupportEmail Support

Content Moderator

Concentrix

Jun 2021 - Sep 2023

Customer Representative

VXI GLOBAL HOLDINGS INC

Oct 2019 - Mar 2021

SalesforceOrder ProcessingPhone SupportCold Calling

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified