Subject Matter Expert (Tech/CS) Appointment setting B2BSubject Matter Expert (Tech/CS) Appointment setting B2B
John
ID Verified$700
per month
($4/hour)
Profile Description
Results-driven Subject Matter Expert with experience in technical support, customer service, and appointment setting. Provided product expertise, resolved complex technical issues, supported agent performance, and ensured high-quality customer experiences. Experienced in both B2B and B2C appointment setting, qualifying leads, scheduling sales meetings, managing CRM records, and building strong customer relationships. Recognized for strong communication, problem-solving, and collaboration skills ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Appointment Setter
GreenLeads LLC
Apr 2025 - May 2026
Job Responsibilities:
Managed outbound B2B and B2C appointment-setting campaigns by qualifying leads, scheduling meetings, maintaining accurate CRM records, and building strong customer relationships. Consistently met or exceeded appointment-setting targets and KPIs while delivering excellent customer service, improving lead quality, and contributing to increased sales opportunities and overall team performance.
Business Development Representative
Homeaglow
Dec 2023 - Jan 2025
Job Responsibilities:
As a Business Development Representative, I generated and qualified leads, built relationships with prospective clients, and identified new business opportunities through outbound outreach. I consistently met sales and pipeline targets, maintained accurate CRM records, and collaborated with the sales team to drive customer acquisition and revenue growth.
Subject Matter Expert - Tech and SC
Concentrix Service Corporation
May 2018 - Oct 2023
Job Responsibilities:
As a Subject Matter Expert in Technical Support and Customer Service, I provided product expertise, resolved complex customer issues, coached team members, ensured quality standards, and collaborated with cross-functional teams to improve service efficiency, customer satisfaction, and overall team performance.
Quick Stats
Certifications
Education
Bachelor's Degree
Our Lady of Fatima University
2007 - 2010