E-commerce Virtual AssistantE-commerce Virtual Assistant

Key Achievements:

This role involves managing and engaging with members in the Facebook VIP Group, responding to customer comments on Facebook and Instagram ads and organic posts, and assisting customers through Messenger chats and Instagram DMs. It also includes boosting social media engagement by asking thoughtful questions and encouraging interaction in the comments, responding to customer emails via HelpScout with professionalism and empathy, and supporting customers with order status checks, reshipments, new orders, refunds, and subscription management. Additionally, the role requires creating orders and sending invoices via email while providing personalized product recommendations based on each customer’s specific health needs.

Key Achievements:

I addressed Shopify customer inquiries and resolved issues through email, live chat, and phone support, ensuring timely and professional communication across all channels. I developed customized macros while personalizing responses to effectively resolve customer concerns. I assisted customers with order status updates and shipment tracking, managed replacements and reshipments directly within Shopify, and accessed customer accounts to cancel VIP Rewards subscriptions when necessary. I also processed order and subscription refunds, conducted outbound calls to promptly address concerns, collaborated with suppliers to resolve order and product disputes, and provided customers with clear and comprehensive explanations of company policies.