Customer Service Virtual AssistantCustomer Service Virtual Assistant
Joherm
$1,000
per month
($6/hour)
Profile Description
I’m Joherm Salazar, with 3.3 years of experience spanning customer service for Oneblinc and Koalafi those are loan and lease company where we are offering personal loans for federal employees and leases for eligible cx in the US , I also handled technical support, and virtual assistance. I’m skilled in handling phone, chats, and email inquiries, using tools like Intercom, Zendesk, and Google Workspace, and maintaining accurate documentation. I have receive certifications for hitting targets for ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Oneblinc & Koalafi
Sep 2023 - May 2026
Key Achievements:
Customer Service Virtual Assistant • Managed high-volume inbound and outbound customer interactions via phone and live chat, maintaining professionalism and accuracy at all times. • Delivered prompt and accurate resolutions to customer inquiries, complaints, and account-related concerns to ensure a positive experience. • Maintained detailed records of customer interactions in CRM platforms, ensuring complete and up-to-date documentation. • Collaborated with team leads remotely to escalate unresolved cases and consistently meet service level agreements (SLAs). • Consistently met or exceeded KPIs including CSAT scores, average handle time (AHT), and first-call resolution (FCR) targets.
Technical Support Representative
Cox Communications
Nov 2022 - Jul 2023
Key Achievements:
Provided remote technical support to customers by diagnosing and resolving product and software issues through phone and chat channels. • Applied critical thinking to analyze complex technical problems and deliver efficient, step-by-step solutions that improved first-contact resolution. • Documented all troubleshooting steps and outcomes in internal systems to support knowledge sharing and quality assurance. • Maintained a high customer satisfaction rating by communicating technical solutions in a clear, non-technical manner.