Licensed Professional Teacher, Travel Reservation AgentLicensed Professional Teacher, Travel Reservation Agent
Jhunnie
$600
per month
($3/hour)
Profile Description
I have worked as a Customer Service Representative for over 5 years handling calls, emails and chat. Line of business includes Telcos, Medical Insurance, OTC and Prescriptions orders and Hotels and Cars reservation. Tools used are CRM and Salesforce. I am certainly good about everything as long as I am trained to do them and I am very willing to be trained. As an employee, the traits I am always proud of is being always present at work and on time as well.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Work Experience
Travel Reservation Agent
SOPHI Outsourcing Inc.
Sep 2021 - Jun 2024
Key Achievements:
-Reserve hotel rooms and car rentals for clients. -Answer inbound calls, do outbound calls, emails, and chats to assist with travel plans or questions. -Securely process client payments and issue booking confirmations or itineraries. -Handle cancellations, modifications, refund requests, and travel disruptions. -Liaise with hotels, and tour operators to confirm availability and details.
CSR - Medical Insurance
Teletech - Dumaguete
Oct 2018 - Jul 2021
Key Achievements:
-Inquiries & Communication: Answer inbound/outbound calls, emails, chats, and portal messages regarding benefits, coverage, and claims. -Appointments: Schedule, reschedule, or cancel patient appointments while managing provider calendars. -Verification: Check insurance eligibility, referrals, and prior authorizations through payer systems. -Billing Support: Explain statements, copays, account balances, and payment choices. -Documentation: Log all interactions accurately into Electronic Health Records (EHR) or Customer Relationship Management (CRM) tools. -Escalation: Route complex clinical or compliance issues safely to licensed medical staff or specialized teams.
Quick Stats
Education
Bachelor's Degree
Negros Oriental State University
2014 - 2018