Jheline

Virtual Assistant

Jheline

840/mo
Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have two years of experience working with US-based healthcare clients, where I developed expertise in verifying insurance eligibility, securing prior authorizations, and handling medical billing tasks such as payment collection and responding to billing inquiries. I am detail-oriented, proactive, easy to learn, and highly adaptable, with the flexibility to manage shifting priorities effectively in a fully remote environment.

Top Skills

Email Support · 2 yearsExcel (Advanced) · 2 yearsGoogle Sheets (Advanced) · 2 yearsPhone Support · 2 yearsPower BI · <1 year

Skills & Expertise

Customer Success

Email SupportIntermediate
Phone SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Intermediate
Excel (Advanced)Intermediate
Power BIBeginner

Work Experience

Billing Associate

Knack RCM

May 2025 - Present

Job Responsibilities:

I possess strong knowledge in Revenue Cycle Management. In my role at Knack RCM, I handle responsibilities such as securing prior authorizations and referrals, verifying insurance eligibility, managing payment collections, and addressing billing inquiries.

Email SupportExcel (Advanced)Phone SupportGoogle Sheets (Advanced)

Customer Service Associate / Trainer

Gebbs Healthcare Solutions, Inc

Nov 2023 - Feb 2025

Job Responsibilities:

I possess strong knowledge in Revenue Cycle Management. In my role at Gebbs Healthcare Solutions, Inc., I handle responsibility such as verifying and updating insurance eligibility and benefits. I was promoted as a trainer on our account, where I am responsible for onboarding and guiding new hires through the process.

Power BIPhone SupportEmail SupportExcel (Advanced)Google Sheets (Advanced)

Quick Stats

Age24 years
GenderFemale
English LevelConversational
ID VerificationNot verified

Certifications

HIPAA Compliant Certified

Education

Bachelor's Degree

BATAAN PENINSULA STATE UNIVERSITY

2020 - 2021

High-school

Malaya Senior High School

2018 - 2020