Customer Service RepresentativeCustomer Service Representative
Jezalin
ID Verified$1,500
per month
($9/hour)
Profile Description
I have 16 months of experience working as a Customer Service Representative in a BPO company under a Healthcare Account. I handled various healthcare processes, including Eligibility and Benefits, Account Verification, Claims Assistance, Dental and Vision Benefits, Prior Authorization, Provider Assistance, Coverage inquiries, Grievances and Appeals, and HIPAA/Privacy Compliance. I was responsible for providing accurate information, assisting members and providers with their concerns, documenting...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Member Services Advocate
Concentrix
Apr 2022 - Jul 2023
Key Achievements:
I handled various healthcare processes, including Eligibility and Benefits, Account Verification, Claims Assistance, Dental and Vision Benefits, Prior Authorization, Provider Assistance, Coverage inquiries, Grievances and Appeals, and HIPAA/Privacy Compliance. I was responsible for providing accurate information, assisting members and providers with their concerns, documenting interactions, and ensuring that all customer information was handled securely and in compliance with privacy guidelines.