Quality Analyst, Data AnalystQuality Analyst, Data Analyst
Jethro
ID Verified$750
per month
($4/hour)
Profile Description
With 10 years of experience spanning across the healthcare, banking and professional services line of businesses, I have honed my skills from being a Subject Matter Expert (SME) to excelling in Quality Assurance roles. My journey has been marked by a deep commitment to understanding the nuances of these industries and leveraging this knowledge to drive quality and efficiency in all my endeavors. I am passionate about continuous learning and improvement, and I am always ready to take on new chall...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
Data & Analytics
Customer Success
Work Experience
Quality Analysts
Fusion CX
May 2021 - Aug 2025
Job Responsibilities:
Monitored and evaluated inbound and outbound customer service calls to ensure adherence to quality standards, performance metrics, and company policies, consistently achieving a 95% accuracy rate in evaluations. Provided detailed feedback and coaching to call center agents, identifying areas for improvement and delivering targeted training that led to a 15% improvement in agent performance over s...
Patient Care Coordinator II
Optum Global Solution
Nov 2017 - Apr 2021
Job Responsibilities:
Assigned a Tier 2 Senior Support Specialist where we handle level 2 support for patient with complex situations. Acted as a training support for new hires during thier training together with the assigned trainor to help the new hires wiith the process. Accomodating patients with specialty medications and explaining how much the insurance covers with detailed amount
Risk Management Specialist
Teleperformance Phil.
Mar 2015 - Dec 2017
Job Responsibilities:
Supported customer in applying for a credit card for a well known bank in the United States. Managing the customer data and organized it to make sure it confidential. Providing excellent and detailed information about the product they are applying for.
Quick Stats
Education
Bachelor's Degree
Cebu Technological University
2010 - 2014