Customer service representativeCustomer service representative

Results-driven BPO professional with 5 years of experience in sales, team leadership, fraud prevention, and customer service. Proven track record of progressing from Sales Specialist to Sales Account Team Leader, demonstrating strong leadership, communication, problem-solving, and performance management skills. Experienced in monitoring KPIs, coaching team members, driving sales targets, resolving customer concerns, and making data-informed decisions to improve overall performance. Additional ex... See more