Customer Support Specialist | Technical Support | Team MentoCustomer Support Specialist | Technical Support | Team Mento
Jeremiah
ID Verified$1,400
per month
($8/hour)
Profile Description
Customer Support & Technical Support Specialist with 7+ years of proven expertise in delivering first-contact resolution and measurable customer outcomes. Specialized in First Contact Resolution (FCR)— consistently achieving 92%+ FCR rates by combining deep troubleshooting skills with proactive problem-solving. Expertise in technical troubleshooting, omnichannel support (email/chat/phone), and process optimization. Track record of exceeding customer satisfaction targets (4.5/5 CSAT), mentoring n...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Specialized Skills
Marketing & Growth
Design & Creative
Data & Analytics
AI & Automation
Work Experience
Virtual Assistant Sales Representative
Photograve (Remote/Freelance)
Jun 2023 - May 2026
Job Responsibilities:
Responded to customer inquiries via email, chat, and phone calls. Handled refunds, exchanges, escalations, and replacements. Tracked packages and communicated with couriers for escalation resolution. Managed backend and frontend sales operations using Salesforce, Amazon, Etsy, Slack, Microsoft Office, Magento, Shopify, and ShipWise. Managed inbound and outbound sales inquiries across email, chat,...
Sales Representative / Technical Support (Canadian B2B Account)
Quantrics Enterprises
Sep 2023 - Jan 2025
Job Responsibilities:
Communicated with dealers to resolve technical problems, assisted with customer experience concerns, and handled sales inquiries for a Canadian B2B account. Mentored new team members and managed escalations. Achieved top performer status for customer satisfaction scores within the team. Reduced average handle time by streamlining troubleshooting workflows. Successfully onboarded and mentored 5+ ne...