Support Supervisor - Sales and Operations - Lead GenerationSupport Supervisor - Sales and Operations - Lead Generation
Jennyfer
$1,400
per month
($8/hour)
Profile Description
Executive Assistant and Operations professional with 10+ years of experience supporting leadership, streamlining workflows, and building scalable systems in fast-paced, remote environments. - I enjoy working in Sales and Operations, from Planning to production, working through the processes until improving order fulfillment and sales strategy. Proven track record in developing SOPs, improving team efficiency, and managing cross-functional coordination. - Developed 90% of onboarding materia...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Support Specialist
Canadian Newspaper
Dec 2021 - Dec 2025
Job Responsibilities:
Managed high-volume customer inquiries across phone and email, consistently meeting response SLAs and maintaining customer satisfaction standards • Resolved account issues, billing concerns, and service requests with a strong focus on efficiency and accuracy • Maintained and updated customer records in internal systems, ensuring data integrity and proper documentation • Identified recurring...
Customer Support Supervisor
College Thread
Oct 2015 - Nov 2021
Job Responsibilities:
Played a key role scaling operations as a pioneer team member, building the foundation for customer support and administrative processes • Developed 90% of onboarding materials, SOPs, and internal workflows, improving team consistency and reducing training time • Coordinated communication across departments to ensure smooth execution of customer requests and internal initiatives • Led traini...