Customer Support & Operations SpecialistCustomer Support & Operations Specialist

Key Achievements:

● Processed 50+ customer orders daily with 98%+ accuracy while coordinating order workflows in high-volume restaurant support operations. ● Resolved 120+ weekly payment, delivery, and order-related concerns while coordinating with restaurant and support teams to maintain service continuity. ● Supported dispatch and escalation workflows during peak service hours, helping reduce operational delays and improve order handling efficiency by 10%

Key Achievements:

● Processed and validated intake documentation for 120+ clients monthly, reducing onboarding errors by 15% through detailed quality checks and organized case tracking. ● Coordinated follow-ups with attorneys, paralegals, and CPAs regarding pending requirements, helping maintain onboarding timelines and reducing processing delays.

Key Achievements:

● Managed 40–60 weekly billing, login, and subscription support cases through email while maintaining response accuracy and minimizing client downtime across active accounts. ● Improved follow-up visibility using CRM tracking and email labeling systems, reducing missed responses and supporting faster ticket resolution workflows. ● Prioritized and escalated high-impact technical concerns, tracking 20+ pending cases weekly to maintain response timelines and prevent resolution delays.

Key Achievements:

● Managed 50–70 daily customer inquiries across chat and email channels while maintaining a 95% resolution rate within SLA targets, supporting positive customer experiences in high-volume operations. ● Coordinated with riders, restaurant partners, and internal teams to resolve escalated delivery concerns, helping reduce delayed order cases during peak operations. ● Reduced repeat complaints and improved First Contact Resolution by 15% through proactive follow-ups, issue tracking, and workflow improvement recommendations.