Customer Service SpecialistCustomer Service Specialist
Jelai
ID Verified$500
per month
($3/hour)
Profile Description
Customer-focused professional with over four years of experience in customer service, technical support, and virtual assistance. Experienced in handling inbound and outbound calls, email and chat support, administrative tasks, and customer issue resolution. Strong communication, multitasking, and problem-solving skills with a proven ability to deliver excellent customer experiences in fast-paced remote environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Customer Service Representative
Dilly Dilly
Nov 2025 - Present
Key Achievements:
Handle inbound and outbound calls for HVAC appointment scheduling. Verify customer information and coordinate service appointments. Provide administrative and quality support while maintaining accurate records.
Customer Service Representative
Lexi Lexi AI
Sep 2025 - Apr 2026
Key Achievements:
Managed customer inquiries through email and live chat. Resolved customer concerns, processed refunds, and ensured customer satisfaction. Delivered prompt and professional support while maintaining service quality.
Customer Service Representative
DoorDash | TaskUs
Aug 2024 - Oct 2025
Key Achievements:
Assisted customers, drivers, and merchants with order-related concerns. Handled refunds, escalations, and delivery issues. Maintained documentation and consistently met performance metrics.
CEO / Social Media Manager / Content Editor
Bella Clo
Jul 2020 - Jul 2025
Key Achievements:
Founded and managed an online clothing business. Created marketing content for Facebook, Instagram, and TikTok. Produced and edited videos, graphics, and promotional materials. Managed customer engagement, monitored analytics, and implemented growth strategies.
Technical Support Representative
Pearson | Concentrix
Jan 2023 - Apr 2024
Key Achievements:
Provided technical support via chat and email. Assisted customers with troubleshooting, account verification, and order inquiries. Escalated complex issues and documented interactions using CRM systems.
Customer Service Representative
Xfinity Mobile | VXI
Feb 2022 - Dec 2022
Key Achievements:
Delivered inbound and outbound phone and chat support. Resolved billing, account, and technical concerns. Promoted products and services while achieving sales and performance targets.
Customer Service Representative
Metro by T-Mobile | iQor
Aug 2021 - Dec 2022
Key Achievements:
Assisted customers with billing, account management, subscriptions, and plan changes. Processed payments and provided product recommendations. Performed upselling and cross-selling while maintaining excellent customer service.