Virtual assistant, customer service representativeVirtual assistant, customer service representative
Jedediah
ID Verified$1,300
per month
($7/hour)
Profile Description
I bring over five years of experience in the Business Process Outsourcing (BPO) industry, with a strong background in customer service, technical support, and financial services. Throughout my career, I have successfully handled voice, chat, and email support for international clients, demonstrating excellent communication, problem-solving, and multitasking skills. I have consistently exceeded performance metrics, maintained high customer satisfaction ratings, and adapted quickly to new tools, s...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer Service Representative
TaskUs
Nov 2025 - Jun 2026
Key Achievements:
Contributed to improved customer retention by resolving issues on the first contact whenever possible and minimizing repeat calls. Educated customers on products, services, and account features to improve their overall experience.
Customer Service Representative
Concentrix
Apr 2022 - Oct 2025
Key Achievements:
Achieved consistent compliance with quality assurance standards and performance metrics, contributing to overall team success.
customer service representative/ Tech support
teleperformance
Mar 2019 - Feb 2021
Key Achievements:
Consistently met or exceeded key performance indicators (KPIs), including customer satisfaction (CSAT), quality assurance, average handle time (AHT), and attendance, while delivering exceptional customer service in a high-volume international voice support environment. Handled inbound customer inquiries through voice support, providing timely and professional assistance.