Jed

Medical Insurance Verification Specialist

Jed

ID Verified
800/mo
Philippines
Looking for Part-time
4 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven customer service and operations professional with over three years of combined experience in data entry, billing support, customer service, sales, and onboarding operations. Has extensive background working with international accounts including BT, Verizon, Menulog, Solutran Healthcare, and Wolt. Demonstrates strong attention to detail through 18 months of data entry experience, excellent communication skills gained from CSR and upselling roles, and solid training and facilitation...

Top Skills

Phone Support · 3 yearsGoogle Sheets (Advanced) · 2 yearsCanva · <1 yearEmail Support · <1 yearIntercom · <1 year

Skills & Expertise

Customer Success

Phone SupportAdvanced
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
IntercomBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Intermediate

Design & Creative

CanvaBeginner

Finance & Accounting

QuickBooksBeginner

Work Experience

Onboarding Agent

OP360

Mar 2024 - Present

Live Chat SupportTechnical SupportGoogle Sheets (Advanced)Phone SupportIntercomCanvaEmail SupportLiveChat

VA

Global Infinity

Aug 2022 - Jun 2023

Key Achievements:

Team Leader at this time

Live Chat SupportTechnical SupportPhone SupportEmail SupportLiveChat

Virtual Assistant

CTFitness Gym

Feb 2022 - Jul 2022

Live Chat SupportLiveChatEmail Support

CSR

FOUNDEVER

Jul 2020 - Jun 2021

Key Achievements:

Food service, assisting customer with their orders and provide ETA by contacting the restaurant.

Live Chat SupportEmail SupportPhone SupportLiveChat

CSR

TELETECH

Aug 2019 - Jun 2020

Key Achievements:

Assisting them with their concerns and making sure that it will be answered on that time you are assisting them because ZTP is crucial.

Phone SupportTechnical Support

Business Billing Advisor

WIPRO

May 2018 - Mar 2019

Key Achievements:

Explain and assist them with their bills

Phone Support

Data Entry

Conduent

Sep 2016 - Apr 2018

Quick Stats

Age36 years
English LevelConversational
ID VerificationVerified