Medical VA/ Customer Support / General VAMedical VA/ Customer Support / General VA
Jeannelle
ID Verified$1,000
per month
($6/hour)
Profile Description
Detail-oriented Medical Insurance Customer Service Representative with experience handling inbound and outbound calls in high-volume call centers. Focused on HIPAA compliance, insurance verification, and hitting KPIs while maintaining an excellent service level. Utilizes Google Workspace and insurance platforms to rapidly process claims and resolve provider inquiries.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Service Representative
Task Us
Dec 2022 - Jun 2025
Key Achievements:
InsuranceVerification - Verify the insurance policy holder and the dependent. Eligibility and Benefits - Check for the active coverage of the member, determine the benefits, copays and deductible. Claims Management - Check claim status, identify the reason for denial and checking for appeals on file . Network Status Verification - Determine In-Network providers to Out-Of-Network providers for covered services.
Quick Stats
Education
Associate's Degree
Asian Institute of Computer Studies
2013 - 2015