Executive VA, Administrative VA, CRM SpecialistExecutive VA, Administrative VA, CRM Specialist
Ma.
ID Verified$900
per month
($5/hour)
Profile Description
I’m a versatile and detail-oriented Virtual Assistant with experience in customer service, client operations, social media management, bookkeeping, event coordination, and marketing automation. Throughout my career, I’ve developed strong communication, organizational, problem-solving, and adaptability skills while supporting clients and managing a variety of business tasks. In my current role as a General Virtual Assistant, I support clients with social media management, content creation and sch...
Work Experience
Virtual Assistant
Modern Ways
Oct 2023 - Sep 2026
Key Achievements:
-Oversaw multiple business social media accounts, created daily posts and banners to boost engagement, managed webinars and ad campaigns via Eventbrite. -Handled client email communications, scheduled meetings, maintained calendars, and utilized GoHighLevel for marketing automation, email campaigns, and landing page creation. -Prepared bookkeeping reports including Profit & Loss, Expense Summaries, and Debit/Credit statements, while managing client properties and Airbnb operations.
Lead Generation specialist
HomeAGlow
Nov 2021 - Oct 2023
Key Achievements:
-Identified potential leads across LinkedIn, Instagram, and Facebook, using LinkedIn as the main channel for client outreach. -Evaluated and categorized prospects as hot or cold leads to streamline follow-ups across Aircall, WhatsApp, email, and social media. -Managed CRM dashboards and monitored conversion rates to evaluate outreach success and track team and personal performance.
Customer Service Representative
Teleperformance
Nov 2018 - Oct 2021
Key Achievements:
-Responded to 50+ customer inquiries daily via phone and email, maintaining a 95% satisfaction rate. -Processed ticket bookings, refunds, and reimbursements with accuracy and empathy. -Resolved complaints and technical issues efficiently, contributing to team KPIs.
Event Coordinator
Moments Events Planning and Management
Feb 2018 - Nov 2018
Key Achievements:
-Coordinated event supplier timelines to ensure smooth execution. -Assisted guests and resolved on-site issues during weddings and corporate functions. -Managed setup, scheduling, and essentials for various private events.