Freight Dispatch VA//Customer ServiceFreight Dispatch VA//Customer Service
Janerose
$1,800
per month
($10/hour)
Profile Description
Results-driven and analytical Dispatch Virtual Assistant & Customer Support Specialist with a Bachelor of Science in Statistics and proven experience managing remote freight, fleet, and HVAC field service operations. Adept at load board negotiation (DAT, Amazon Relay), driver and technician routing, maintaining strict HOS/ELD compliance, and streamlining freight documentation (BOL/POD) to accelerate billing cycles. Proven track record of managing multi-channel customer support (phone, live chat,...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Truck Dispatcher/ Freight Specialist
10 Roads Express
Sep 2024 - Sep 2025
Key Achievements:
100% On-Time Delivery & Schedule Adherence: Maintained a flawless on-time delivery rate across strict USPS schedules and commercial freight routes by utilizing real-time GPS tracking to proactively resolve transit delays, weather disruptions, and mechanical breakdowns. Fleet Revenue & Profitability Maximization: Increased revenue per mile and overall fleet profitability by strategically sourcing, negotiating, and booking high-paying postal and commercial freight on premium load boards (DAT, Amazon Relay) while minimizing deadhead miles. Zero Safety & Regulatory Violations: Maintained 100% compliance with federal safety regulations and road safety standards by tracking driver Hours of Service (HOS) and Electronic Logging Devices (ELDs) across a dedicated fleet. Accelerated Billing Cycle: Streamlined administrative workflows and billing turnarounds by managing, auditing, and processing critical freight documentation (Bills of Lading, Proofs of Delivery, and Rate Confirmations) with maximum precision. Proactive Disruption Management: Reduced fleet downtime and route delays through continuous driver communication and rapid emergency troubleshooting during long-haul and regional transit.
Logistics & HVAC Client Support Specialist
Robertshaw
Feb 2023 - Feb 2024
Key Achievements:
100% System & Data Accuracy: Audited work orders, system logs, and dispatch entries to ensure complete system-to-physical alignment and eliminate scheduling errors. Maximized Field Technician Coverage: Optimized daily route scheduling for remote HVAC field technicians, significantly improving daily job completion rates and technician utilization. Elevated Customer Service & SLA Standards: Served as the main point of contact between clients and field technicians, providing real-time arrival ETAs and swiftly resolving complex service escalations. Optimized Workflow Response Times: Collaborated across internal departments to streamline HVAC service scheduling and customer follow-up workflows, improving operational response times. Client Retention & Database Integrity: Maintained accurate CRM records and compiled customer satisfaction reports that directly improved client retention and repeat business.