Customer Service SpecialistCustomer Service Specialist
James
$800
per month
($5/hour)
Profile Description
Results-driven Virtual Assistant and Customer Support Professional with over four years of experience in customer service, chat and email support, administrative assistance, appointment setting, CRM management, and outbound sales. Proven ability to manage customer inquiries, resolve issues efficiently, maintain accurate records, and build lasting client relationships. Experienced in lead generation, cold calling, calendar management, and multitasking in fast-paced remote environments. A dependab...
Work Experience
Customer Support Specialist (Chat & Email)
Lexi Lexi AI
Nov 2024 - Jun 2026
Key Achievements:
Provided customer support through live chat and email by assisting with account setup, billing concerns, refunds, and technical issues. Guided users with account settings, ad management, and platform features while ensuring timely issue resolution. Escalated complex cases to appropriate teams and maintained a high standard of customer satisfaction.
Office Coordinator & Administrative Assistant
Infinity Bearing Supply Inc.
Jan 2023 - Dec 2024
Key Achievements:
Managed daily administrative operations including data entry, document organization, scheduling, and filing. Coordinated with clients and suppliers, monitored inventory, and assisted with billing and report preparation. Supported smooth office operations through strong organizational and multitasking skills.
SEO Sales Representative | Lead Generation Specialist
V2M Web Solutions Inc.
Jan 2022 - Feb 2023
Key Achievements:
Promoted SEO and digital marketing services through outbound cold calling and lead generation. Scheduled appointments, followed up with prospects, and maintained detailed CRM records. Identified client business needs and built relationships that contributed to increased sales opportunities.
Sales Associate | Customer Service Representative
Perfect Health Philippines
Nov 2021 - Dec 2022
Key Achievements:
Assisted customers in selecting wellness products and massage chairs by providing product demonstrations and personalized recommendations. Achieved sales goals through consultative selling and upselling while delivering excellent customer service and maintaining strong product knowledge.