Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative

Key Achievements:

• Conduct in-depth web application penetration testing and vulnerability hunting across public and private bug bounty programs while effectively managing multiple programs simultaneously. • Specialize in identifying critical web vulnerabilities (XSS, authentication bypass, IDOR, misconfigurations, and business logic flaws) using both manual testing and custom scripts. • Prepare clear, professional, and well-structured vulnerability reports for program owners and security teams, including executive summaries, step-by-step reproduction steps, risk ratings, and remediation recommendations. • Coordinate with security teams, developers, and program managers through email and platform channels to verify findings, address questions, and track remediation progress, ensuring timely resolution. • Manage the full vulnerability disclosure lifecycle in compliance with platform rules and responsible disclosure policies, while maintaining detailed records of all submissions, communications, and outcomes. • Perform vendor/security program risk assessments by reviewing program scopes, rules of engagement, and eligibility criteria prior to engagement. • • • • Develop and maintain personal tracking systems (Excel/Google Sheets) to monitor active programs, submission statuses, response times, and payouts, demonstrating strong administrative and data management capabilities. Apply knowledge of web development (JavaScript and Python) to create custom test scripts and automation tools that enhance testing efficiency and accuracy. Gain hands-on familiarity with collaboration, workflow, and customer support platforms — including Google Workspace, Trello, Asana, Slack, Zendesk, Intercom, Freshdesk, Atlassian (Jira), and Salesforce — from a testing and security standpoint while managing multiple concurrent engagements, developing a strong working understanding of how these tools function day-to-day and the ability to navigate them quickly and confidently. Build and maintain positive working relationships with multiple security program coordinators and triagers, showcasing strong stakeholder management and interpersonal skills.

Key Achievements:

Provided direct support to taxpayers by responding to inquiries and guiding them through tax processes and system usage. Maintained accurate records, filed returns, and prepared reports to support departmental operations. Assisted in onboarding taxpayers onto eTIMS and registering tax obligations. Generated tax compliance certificates and validated taxpayer accounts. Contacted taxpayers via phone and email to communicate outstanding obligations and follow up on compliance issues. Prepared and issued demand notices through official communication channels.