Technical Support | Customer Service | Billing Support |Technical Support | Customer Service | Billing Support |

Key Achievements:

• Provided customer support through email and chat channels in a fast-paced AI technology environment. • Managed subscription, billing, account access, and product-related inquiries. • Utilized Stripe to investigate payment failures, process refunds and credits, reinstate subscriptions, and resolve double charge concerns. • Performed basic technical troubleshooting and issue investigation to identify root causes and provide timely resolutions. • Maintained accurate customer records and documentation while meeting quality and productivity targets.

Key Achievements:

• Monitored and evaluated customer interactions across calls, emails, and chat. • Conducted quality audits to ensure compliance with client standards and procedures. • Delivered coaching and feedback to improve agent performance. • Generated reports and identified opportunities for service improvement. Redesigned and updated Excel-based QA monitoring tools and macros to incorporate new quality metrics and reporting requirements, improving usability and reporting accuracy.

Key Achievements:

• Provided technical support for CCTV and security systems via phone, email, and chat. • Diagnosed and resolved technical issues using established troubleshooting procedures. • Coordinated with escalation teams to facilitate issue resolution. • Maintained detailed case documentation and follow-up communications. Consistent 100% QA scorecard and high CSAT score.

Key Achievements:

• Assisted customers with telecommunications-related technical concerns. • Performed troubleshooting and issue resolution for network and service problems. • Ensured customer satisfaction through effective communication and support.

Key Achievements:

• Handled billing, account, plan, and network-related customer inquiries. • Assisted customers with service modifications, account management and device upgrades. • Resolved concerns while maintaining high customer service standards.

Key Achievements:

• Assisted customers with order verification and fraud-related concerns. • Verified account information and facilitated order reinstatements. • Ensured compliance with security and verification procedures.

Key Achievements:

• Assisted customers with product inquiries, refunds, returns, and order concerns. • Coordinated with internal teams to resolve customer issues effectively. • Delivered professional customer support through inbound communication channels.