Virtual AssistantVirtual Assistant
Jacqueline
$800
per month
($5/hour)
Profile Description
I have experience handling customer concerns through phone, chat, and email. I supported finance accounts by helping customers with account lockouts and other account issues, and I assisted lodging customers with refunds, billing concerns, and complaints. I am patient, detail oriented, and committed to providing clear communication and effective solutions.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Sales & Business Development
Customer Success
Work Experience
Customer Adviser II
Concentrix
Sep 2024 - Aug 2025
Key Achievements:
My key achievement was successfully conducted lockout/tagout (LOTO) activities with zero safety incidents. Ensured full compliance with safety regulations and site procedures. Reduced risk of equipment-related accidents through strict isolation control. My responsibility performed lockout and tagout of electrical and mechanical equipment. Verified energy isolation before maintenance or repair work. Maintained accurate lockout records and coordinated with maintenance teams.
Customer Representative
Teleperformance
Aug 2023 - Jul 2024
Key Achievements:
My key achievement processed back-office transactions accurately with minimal errors. Improved turnaround time by maintaining organized records and workflows. Supported smooth front-office operations through timely documentation and reporting. My responsibility is Handled data entry, documentation, and record management. Processed transactions and internal requests efficiently. Prepared reports and ensured data accuracy and confidentiality.