ADMINISTRATIVE OPERATIONS AND CUSTOMER SERVICE SPECIALISTADMINISTRATIVE OPERATIONS AND CUSTOMER SERVICE SPECIALIST
Ivy
ID Verified$528
per month
($3/hour)
Profile Description
Experienced and versatile professional with a strong background in freight forwarding, logistical tracking and tracing, service dispatch, clinical administration, customer service. Proven track record of managing twenty-four seven operations, assessing service requirements, and facilitating driver/technician communication to ensure prompt delivery. Skilled in client relations, medical scheduling, billing resolution, and problem-solving across the retail, healthcare, and telecommunications sector...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Dispatch & Administrative Coordinator
Secure Locksmith
Sep 2025 - May 2026
Key Achievements:
Coordinated technicians' assignments and dispatch schedules. Answered incoming emergency and standard service calls, quickly assessing and verifying customer security requirements.
Transportation Intermediary - Cargo Tracking and Monitoring Specialist
META Logistic Solutions, Inc
Jul 2023 - Aug 2025
Key Achievements:
Managed shipment tracking and tracing requests using TMS and logistics platforms. Coordinated with carriers, drivers, and internal teams to resolve delivery delays and shipment discrepancies. Successfully monitored shipment statuses and provided timely updates to customers and stakeholders.
Clinical Support Coordinator
Skinthetique Medical Aesthetic Clinic
May 2018 - May 2023
Key Achievements:
Maintained organized patient records and supported daily clinic operations. Helped coordinate appointments and communicate relevant information to patients. Managed multiple administrative responsibilities while maintaining accuracy and confidentiality. Managed daily administrative and front desk operations, providing a premium guest experience.
Customer Relations and Support Specialist
Design-Focused
Jan 2015 - Mar 2018
Key Achievements:
Followed established procedures to ensure accurate information and consistent service quality. Handled customer concerns while maintaining professionalism in a fast-paced environment.