Customer SupportCustomer Support
Immaculate
$1,000
per month
($6/hour)
Profile Description
I am a customer-focused professional with 4 years of experience in international customer service and BPO operations. I am comfortable supporting customers through phone, live chat, and email, handling inquiries, resolving concerns, managing accounts and orders, and following up to ensure issues are properly resolved. I enjoy roles that involve communication, problem-solving, customer engagement, and teamwork. I am adaptable, reliable, detail-oriented, and comfortable working in fast-paced envir...
Work Experience
Customer Service Representative
CCI Kenya
Aug 2022 - Present
Key Achievements:
4 years of international customer service and BPO experience supporting customers across live chat, email, and phone channels. Recognized as a top performer through 2025, maintaining strong performance and quality standards in a high-volume customer service environment. Progressed into a Team Leader role in February 2026, reflecting strong performance, reliability, customer handling, and leadership capability. Successfully manage multiple customer interactions and competing priorities while maintaining accuracy, professionalism, and service quality. Experienced in handling complex customer concerns, complaints, and escalations while remaining calm, patient, and solution-focused. Consistently support customers through account, order, product, service, return, refund, replacement, and follow-up inquiries. Support team performance through interaction reviews, coaching, feedback, process guidance, and escalation support. Experienced in working with and monitoring customer service performance indicators including QA, CSAT, FRT, AHT, attendance, adherence, productivity, and service levels. Built strong transferable customer-service skills through both BPO customer support and veterinary client-facing roles, including communication, empathy, accurate documentation, and handling sensitive situations. Experienced in working across multiple customer support systems, including Zendesk, Salesforce, UJET, and Genesys.