Operations, Administration, and Customer Service SpecialistOperations, Administration, and Customer Service Specialist

Job Responsibilities:

Managed 60+ customer utility accounts daily, providing support on financial balances, bills, and payment plans. Maintained clean data across corporate tools and systems, capturing customer history, transaction records, and updates. Agreed on compliant payment plans and settlements in accordance with strict campaign rules. Investigated and checked account differences, finding data errors, and track... more...

Job Responsibilities:

Led daily operations and provided help for a team of 9 active customer service agents. Monitored daily attendance, productivity dashboards, and customer queues to meet team targets. Collected data to design daily and weekly reports tracking work trends and performance risks via internal tools and systems. Conducted 6 quality audits per agent weekly, finding work gaps and creating helpful feedback... more...

Job Responsibilities:

Managed travel insurance policies using specialized company software tools and systems. Processed highly sensitive customer records under strict data privacy rules. Reviewed updates to policies, price changes, cancellations, and financial updates accurately. Sent complicated or borderline files to senior review groups using standard verification tools and systems. Managed several customer communic... more...

Job Responsibilities:

Solved 100–150 customer orders, financial transactions, and shipping support queries daily in a fast-paced environment. Handled digital order data, package updates, credits, and general customer setups and policies. Investigated transaction problems and failed delivery logs using database software tools and systems to find clear resolutions. Logged exact customer interaction records to keep system... more...