Customer Service Representative, Virtual Assistant, Data EntCustomer Service Representative, Virtual Assistant, Data Ent
Ihrene
ID Verified$800
per month
($5/hour)
Profile Description
Detail oriented and dependable professional with over 4 years of combined experience in customer service and administrative support. Skilled in data entry, record management, CRM systems, and providing excellent customer service through phone, email, and chat. Proficient in Salesforce, Zendesk, Google Workspace, Microsoft Office, Slack, and Microsoft Teams. A fast learner with strong communication, organizational, and problem-solving skills, committed to delivering accurate, high-quality work in...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Process Associate
Genpact
Feb 2025 - Present
Job Responsibilities:
Assisted customers with account inquiries, payments, and general concerns through phone and email support. • Handled billing disputes, fraud concerns, and account updates while following company policies and security procedures. • Provided accurate information about financial products, services, and account status. • Maintained high quality customer service while managing high call volumes and mee...
Customer Service Representative II
Ttec
Mar 2024 - Jan 2025
Job Responsibilities:
Assisted customers with mobile, internet, and billing concerns through phone and chat support. • Helped customers troubleshoot network, device, and connectivity issues. • Processed account updates, plan changes, payments, and service requests accurately. • Maintained customer satisfaction by resolving concerns efficiently and professionally. • Followed company policies and met performance targets...
Customer Service Representative
Concentrix
May 2022 - Oct 2023
Job Responsibilities:
Performed accurate data entry and updated customer and records management information in company systems. • Processed document requests, file tracking, and inventory updates with strong attention to detail. • Assisted clients with records management, storage inquiries, and service requests through phone and email support. • Coordinated pickup and delivery schedules while ensuring accurate document...
Customer Service Representative
Alorica
May 2021 - Jan 2022
Job Responsibilities:
Assisted customers, drivers, and restaurant partners with order, delivery, and payment concerns through phone, chat, and email support. • Performed accurate data entry when updating customer accounts, orders, refunds, and delivery information. • Resolved order issues, cancellations, and delayed deliveries while maintaining customer satisfaction. • Documented customer interactions and service reque...