Virtual Assistant | Email Management | Customer SupportVirtual Assistant | Email Management | Customer Support
Iceleigh
ID Verified$500
per month
($3/hour)
Profile Description
I am a reliable and adaptable professional with over 2 years of experience in customer service, sales, and remote support. I have strong communication, organization, problem-solving, and multitasking skills, with experience handling customer concerns, assisting with orders, troubleshooting, and administrative tasks. I am a fast learner, detail-oriented, and committed to providing excellent service while completing tasks efficiently and professionally.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Work Experience
CUSTOMER SERVICE REPRESENTATIVE
EVERISE
Dec 2025 - Feb 2026
Key Achievements:
Assisted Medicare Part B members with inquiries regarding benefits, coverage, eligibility, claims, billing, and account information. Provided accurate information while following healthcare privacy and compliance guidelines. Resolved customer concerns through effective communication, active listening, and problem-solving while maintaining a professional and empathetic approach.
CUSTOMER SERVICE REPRESENTATIVE
TTEC
Feb 2024 - Aug 2024
Key Achievements:
Assisted customers with retail orders, membership concerns, product and device troubleshooting, and account-related inquiries. Provided accurate and timely solutions while maintaining a professional and customer-focused approach. Handled multiple customer concerns efficiently, followed established procedures, and contributed to a positive customer experience.
CUSTOMER SERVICE REPRESENTATIVE
SITEL
Dec 2021 - Oct 2022
Key Achievements:
Handled customer service and account-related concerns for Virgin Media UK customers, including retention, disconnections, billing inquiries, and service requests. Assisted customers through effective communication, problem-solving, and appropriate solutions while maintaining service quality and meeting performance targets. Also handled outbound telesales and identified opportunities to offer relevant products and services.
Quick Stats
Education
Bachelor's Degree
National University
2020 - 2020