Video EditorVideo Editor
Ian
ID Verified$900
per month
($5/hour)
Profile Description
Dynamic and results-driven professional with more than 5 years of diverse experience spanning Lead Generation, Fraud Claims Phones, and Video Editing. Proven track record of boosting sales pipelines by 35% through targeted B2B campaigns, maintaining a 98% customer satisfaction score in high-volume call centers, and producing engaging video content that drives viewer retention. Adept at navigating fast-paced environments, managing client relationships, and utilizing modern digital tools to achiev...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
Sales & Business Development
Customer Success
Work Experience
Fraud Claims
JP Morgan Chase
Jul 2024 - May 2026
Key Achievements:
• Handled 40+ inbound calls daily, assisting clients with complex financial/debit card claims and policy inquiries. • Maintained a 90% customer satisfaction (CSAT) rating by efficiently resolving disputes and guiding clients with empathy.
Lead Generation Specialist
Full Potential Solutions
Jan 2024 - May 2024
Key Achievements:
• Developed and executed targeted B2B lead generation campaigns, increasing qualified sales pipelines by 35%. • Utilized LinkedIn Sales Navigator and CRM tools to scrape, verify, and manage a database of over 10,000 corporate prospects. • Crafted personalized cold outreach email that achieved an average open rate of 42% and a conversion rate of 8%.
Customer Service Associate
Cemex
Jul 2021 - Jan 2024
Key Achievements:
• Proficient in managing omnichannel communications across live chat, email, and high-volume call support to resolve complex commercial inquiries. • Adept at navigating order management systems and securely processing B2B and retail payments, while consistently maintaining high customer satisfaction ratings.