Graphic Designer | Video Editor | UI UX DesignerGraphic Designer | Video Editor | UI UX Designer

Key Achievements:

Designed social media graphics, marketing materials, and branding assets for local and international clients across various industries. Produced and edited short-form videos, promotional content, and ad creatives optimized for social media platforms. Collaborated directly with clients to understand requirements, develop creative concepts, and deliver solutions aligned with business goals. Managed end-to-end creative projects, including concept development, design execution, revisions, and final delivery. Maintained brand consistency across digital and print materials while adapting designs to different target audiences. Utilized Adobe Creative Suite, Figma, Canva, CapCut, and AI-powered creative tools to produce high-quality visual content efficiently. Applied UI/UX and user-centered design principles to create visually engaging and intuitive digital experiences. Handled multiple projects simultaneously, consistently meeting deadlines and maintaining clear client communication. Incorporated feedback and performance insights to continuously refine designs and improve creative outcomes. Built long-term relationships with clients by delivering reliable, high-quality work and providing creative recommendations.

Key Achievements:

- Designed and developed user-facing low-code applications, prioritizing Information Architecture and Interface Design to ensure high user adoption rates and reduce manual data processing. - Mapped user journeys and automated internal workflows using Google Appsheet, Google App Script, creating intuitive UI layouts for real-time notifications and approval systems. - Resolved technical issues and provided training to improve user adoption of digital tools and automated solutions. - Implemented access control and governance practices to maintain data security and compliance. - Built custom workflow systems (timesheet tracking, contract lifecycle management, and asset management) using AppSheet integrated with Google Sheets and Apps Script.

Key Achievements:

- Led the operation, maintenance, and enhancement of Globe Telecom's IVR systems, ensuring seamless telephony services, optimizing customer call experiences, and proactively minimizing outages through preventive monitoring and continuous service improvements. - Coordinated and collaborated cross-functional teams to streamline service workflows, resulting in improved process predictability and consistent delivery standards. - Managed, monitored and administered telephony operations of Globe Telecom to ensure stable and reliable telephony system and service. - Lead continuous improvement initiatives that optimize resource allocation and drive cost efficiency across service delivery operations.

Key Achievements:

- Provided end-to-end technical support for third-party applications, including installation, configuration and integration with client systems. - Troubleshot and resolved complex technical issues by analyzing logs, system behavior and configurations; delivered root cause analysis and long-term fixes. - Acted as the primary technical liaison between clients and vendors, ensuring clear communication, timely updates and issue resolution. - Delivered client training sessions, onboarding support and created technical documentation and user guides. - Monitored system performance and proactively identified risks, bottlenecks and opportunities for improvement.

Key Achievements:

- Provided end-to-end technical support for third-party applications, including installation, configuration and integration with client systems. - Troubleshot and resolved complex technical issues by analyzing logs, system behavior and configurations; delivered root cause analysis and long-term fixes. - Acted as the primary technical liaison between clients and vendors, ensuring clear communication, timely updates and issue resolution. - Delivered client training sessions, onboarding support and created technical documentation and user guides. - Monitored system performance and proactively identified risks, bottlenecks and opportunities for improvement. - Supported system integrations efforts using APIs, databases and telephony platforms to align solutions with client environments. - Assisted in solution validation, proof of concepts (POCs), and technical demonstrations to support pre-sales and post-sales activities. - Maintained in-depth knowledge of supported applications, including new features, updates and known limitations.