Email & Chat Support Associate,Customer Care RepEmail & Chat Support Associate,Customer Care Rep

Key Achievements:

Customer Care & Call Center Management: Served as the primary call center and front-desk contact, efficiently managing high-volume inbound calls, resolving client inquiries, and maintaining high client satisfaction ratings. Sales & Revenue Generation: Actively presented audio-visual solutions (projectors, display screens, smart boards) to prospective clients, prepared formal quotations/invoices, and contributed directly to daily sales targets. Inventory & Asset Tracking: Maintained accurate store inventory levels, monitored audio-visual equipment movements, and organized office records to minimize stock discrepancies. Administrative & Operational Logistics: Coordinated daily front-office operations, managed scheduling, and supported administrative workflows to ensure smooth business operations. Multi-channel Client Engagement: Handled client communications across phone, email, and front-desk reception, providing prompt technical product guidance and support.

Key Achievements:

Front Desk & Client Guidance: Welcomed visitors and guided clients step-by-step through application procedures and requirements. Data Entry & Document Processing: Entered and organized administrative records accurately using Microsoft Excel, and handled document printing and verification. Basic IT & Hardware Support: Handled basic computer troubleshooting, including checking network cable connections and restarting systems to restore connectivity. Administrative Support: Assisted with daily office tasks, ensuring efficient document handling and smooth client reception.