harvey

technical support specialists

harvey

ID Verified
100/mo
Llanera, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Professional Summary Detail-oriented and customer-focused IT Support Specialist with over four years of experience providing technical and administrative support across diverse environments. Experienced in troubleshooting software and hardware issues, managing tickets using platforms such as Salesforce, Zendesk, and WordPress, and delivering clear, empathetic support to end users. Known for strong problem-solving skills, adaptability, and the ability to work with different clients and teams. Pa...

Top Skills

Technical Support · 5 yearsEmail Support · 4 yearsLiveChat · 4 yearsPhone Support · 4 yearsFreshdesk · 3 years

Skills & Expertise

Customer Success

Technical SupportExpert
Email SupportAdvanced
Phone SupportAdvanced
LiveChatAdvanced
Live Chat SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced

Content & Writing

Technical WritingIntermediate
SEO Content WritingIntermediate
Email CopywritingIntermediate

Quick Stats

Age35 years
English LevelConversational
ID VerificationVerified