Hannah

VIRTUAL ASSISTANT

Hannah

800/mo
CEBU, Philippines
Looking for Full-time
7 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service professional with 4+ years of experience in customer support, technical support, billing, and insurance services. Skilled in handling phone, email, and chat support, resolving customer concerns, processing payments, and managing subscriptions. Proficient in Zendesk, Microsoft Office, Google Workspace, Slack, and other customer service tools. Strong communication, problem-solving, and organizational skills.

Top Skills

Email Management · 4 yearsEmail Support · 4 yearsPhone Support · 4 yearsTikTok Shop · 4 yearsFacebook Marketplace · 3 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Live Chat SupportBeginner
Technical SupportBeginner
ZendeskBeginner
LiveChatBeginner

Design & Creative

CanvaBeginner
Logo DesignBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

TikTok ShopAdvanced
Facebook MarketplaceAdvanced
ShopifyBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

Email ManagementAdvanced
Calendar ManagementIntermediate
Document ManagementBeginner

Work Experience

Personal experience representative

NATIONWIDE INSURANCE

Mar 2025 - Present

Key Achievements:

• BILLING ANALYST • HANDLING AUTO, TENANT, HOMEOWNER CONDO AND DWELLING INSURANCE • HANDLING BILLING • HANDLING AND EXPLAINING THIER COVERAGES AND CLAIMS • TAKING PAYMENTS| • REFUND MANAGEMENT • EMAIL MANAGEMENT | • INBOUND AND OUTBOUND CALLS HANDLING THEIR MONTHLY AND YEARLY BILLS| HANDLING MORTGAGEES', DELEARSHIP AND BROKERS AGENCY • ONLINE WEBSITE MANAGEMENT| • PROCESSING ALL DOCUMENTS LIKE FS-1, LETTER OF EXPERIENCE, DEC PAGE etc. related insurance • HANDLING RECEIPTS AND INVOICES • ENGLISH COMMUNCIATION

Phone SupportEmail ManagementDocument Management

Tier 1 REPRESENTATIVES

SIRIUSXM

May 2024 - Nov 2024

Key Achievements:

• HANDLING SUBSCRIPTION HANDLING PAYMENTS MONTHLY, YEARLY AND QUARTERLY • BILLING ANALYST| • SELLING SOME PROMO SUBSCRIPTION • TAKING PAYMENTS • HANDLING RECEIPTS AND INVOICE • CUSTOMER SERVICE • TAKING CALLS AND EMAILS • ENGLISH COMMUNCIATION

Technical SupportPhone SupportOrder ProcessingEmail ManagementCalendar ManagementDocument Management

Technical Support

WYZE

Oct 2022 - Feb 2024

Key Achievements:

• TECHNICAL SUPPORTS • CHAT SUPPORTS • EMAIL MANAGEMENT| • HANDLING ORDERS INFORMATIONS • HANDLING REPLACEMENT ITEM • CHECKING WARRANTIES • EMAIL MANAGEMENT • HANDLING THIER SUBSCRIPTION • TROUBLESHOOTING SMART DEVICES • TROUBLESHOOTING SMART APPS • CUSTOMER SERVICE • MULTITASKING| • INBOUND AND OUTBOUND CALLS HANDLING THIER MONTHLY AND YEARLY BILLS • ENGLISH COMMUNCIATION

Live Chat SupportEmail SupportTechnical SupportPhone SupportZendeskOrder Processing

Quick Stats

Age24 years
English LevelFluent
ID VerificationNot verified

Education

Associate's Degree

Cebu Technological University

2020 - 2024