Virtual AssistantVirtual Assistant
Hannah
ID Verified$150
per month
($1/hour)
Profile Description
I am a Bachelor of Science in Information Systems graduate with experience across administrative support, customer service, and quality control roles. I bring strong organizational skills, attention to detail, and hands-on experience in document management, scheduling, and email coordination. I work efficiently, adapt quickly to new systems, and take pride in being a dependable support to the team. I looking forward to work with organized and productive workplace.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
E-commerce & Marketplace
AI & Automation
Customer Success
Work Experience
Testing Quality & Control Specialist
Vcloud PH
Feb 2022 - Present
Key Achievements:
-Conducted internal system and functional tests to evaluate system performance and accuracy. -Interpreted test data and identified issues to propose quality improvements. -Develop, maintain, and refine QC procedures, SOPs, and testing protocols. -Ensured customer satisfaction and operational efficiency. -Set up, tested, and operated audio equipment for recording sessions. Edited raw audio to eliminate noise and enhance sound quality.
Customer Service Associate
Sunlife Canada Phil.,
Jul 2020 - Dec 2021
Key Achievements:
-Handle inbound and outbound calls and emails, responding promptly, accurately, and courteously using prescribed scripts and CRM systems (e.g., Salesforce) -Provide information on policy details, account updates, address changes, and plan computations. -Log all customer interactions in CRM with complete, concise, and accurate details within set time frames -Track and follow up on unresolved cases until fully resolved, coordinating with backend support units
Admission Staff
STI Global City -BGC Taguig
May 2019 - May 2020
Key Achievements:
-Assisted students throughout the application process. -Responded to inquiries via phone and in person. -Maintaining accurate records of applicants, inquiries, and enrollment data. -Preparing reports on admissions trends, enrollment numbers, and retention data. -Collaborating with marketing to promote the school through various media. -Scheduling and coordinating school tours, interviews, and entrance tests.
Administrative Assistant
STI Global City
Jan 2018 - Apr 2019
Key Achievements:
-Prepare agendas, take meeting minutes, and follow up on action items. -Manage the Academic Head’s calendar, schedule meetings, and set appointments. -Assist with the preparation of academic calendars, timetables, and exam schedules. -Coordinate between departments and ensure timely flow of information. -Maintain records of syllabi, faculty workload, academic policies, and meeting notes. -Assist new teachers with onboarding and training on academic processes.
Admin Aide
Technological University of the Philippines
Jun 2015 - Dec 2017
Key Achievements:
-Prepared invoices and tracked expense reports. -Processed government remittances (GSIS, PhilHealth, HDMF). -Assisted students and managed payment collections. -Organized and digitized files for easy access.