Customer Service ExpertCustomer Service Expert
Hadassah
ID Verified550/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone
$550
per month
($3/hour)
Member since July 2026
Profile Description
Performance-driven Customer Experience and Account Specialist with over 7 years of experience maximizing customer satisfaction (CSAT) and retention across leading global BPOs. Proven track record of managing high-volume omnichannel support (voice, chat, email) while consistently exceeding KPIs for resolution efficiency and quality assurance. Expert in technical troubleshooting, conflict resolution, and cross-selling, dedicated to protecting revenue and fostering long-term client loyalty.
Top Skills
Phone Support · 7 yearsEmail Management · 1 yearEmail Support · 1 yearTechnical Support · 1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Email SupportIntermediate
Technical SupportIntermediate
Virtual Assistance & Admin
Email ManagementIntermediate
Quick Stats
Age30 years
English LevelConversational
ID VerificationVerified