Customer Support Specialist / Virtual AssistantCustomer Support Specialist / Virtual Assistant

Customer Support Specialist and Virtual Assistant with 3+ years of experience handling high-volume inquiries across email, live chat, and phone support. Skilled in CRM platforms (Zendesk, Freshdesk, HubSpot), calendar management, data entry, and resolving billing or account issues under tight deadlines. Maintained a 95% customer satisfaction rating while managing 50+ tickets daily and reducing response time by 30%. Strong written communication, multitasking, and problem-solving skills, with expe... See more