Dispute Analyst, Team Leader/Supervisor, Real Estate AgentDispute Analyst, Team Leader/Supervisor, Real Estate Agent
Honey
ID Verified$750
per month
($4/hour)
Profile Description
Results-driven BPO professional with 8+ years of experience in customer service, risk/dispute analysis, and team leadership within high-volume, fast-paced environments. Strong operational background with an understanding of key performance metrics such as AHT and SLA. Adept at supporting operations, monitoring performance, and contributing to process efficiency.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Team Leader / Supervisor
Ubiquity
Jan 2016 - Jul 2024
Key Achievements:
Delivered high-quality customer service in a financial account via inbound/outbound calls and email support. Investigated and resolved disputes involving unrecognized charges and fraudrelated cases with strict compliance to data security policies. Progressed to leadership roles including Tier 2 Support, POC, and Team Leader, managing and supporting up to 20 agents. Monitored team performance and productivity against operational metrics. Demonstrated understanding of AHT, SLA, and service level targets in daily operations. Coordinated with operations and leadership regarding queue status and workload distribution. Supported service level goals through adherence monitoring and real-time communication. Assisted leadership in identifying workflow issues and opportunities for operational improvement.