Customer Support SpecialistCustomer Support Specialist
glennard
$800
per month
($5/hour)
Profile Description
I have over 15 years of experience in customer service, technical support, and resolution management across various industries. I have supported customers with software, hardware, recording, editing, and technical issues while maintaining high standards for productivity, quality, and customer satisfaction. In my previous roles, I handled customer inquiries through email, chat, and other support channels, provided first-contact technical troubleshooting, investigated complex issues, and coordina...
Work Experience
Customer Support Specialist
Emapta
Nov 2023 - Present
Key Achievements:
Provided technical expertise and excellent quality customer service to a recording and editing platform. Making sure that the resolution was provided in a timely manner.
Technical Expert
Asurion
Feb 2021 - Oct 2024
Key Achievements:
Exhibited top-notch performance, demonstrated strong ability to analyze and resolve a wide array of technical issues on first contact, virtually eliminating the need to schedule follow-ups, consistently met and exceeded productivity goals.
Customer Care Specialist
Proactis
Mar 2019 - Aug 2020
Key Achievements:
Delivered fast, friendly and knowledgeable service for routine questions and technical concern. Followed up on emailed or web-submitted customer inquiries within standard response times