Virtual AssistantVirtual Assistant
Glen
ID Verified$1,300
per month
($7/hour)
Profile Description
A highly experienced and results-driven professional with 8 years in the BPO industry, having held various leadership and operational positions. Proven expertise in managing client relationships, optimizing team performance, and driving operational efficiency. Adept at using cutting-edge tools and technologies (such as HubSpot, [link hidden], CRM systems) to enhance service delivery and ensure customer satisfaction. A strong communicator and problem-solver with a track record of success in sales...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Marketing & Growth
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
Virtuelites Company Australia (November 2022 - October 2025)
Teletech Bpo Company Cebu, Philippines (Jul 2017 – Apr 2019)
Nov 2022 - Oct 2025
Key Achievements:
Develop and maintain strong, long-lasting relationships with key clients. Act as the main point of contact for all client-related inquiries, ensuring high levels of client satisfaction. Utilize HubSpot to track and manage client interactions, sales pipelines, and customer service requests. Ensure accurate data entry and use HubSpot’s features (e.g., workflow automation, email campaigns, reporting) to support client service goals and optimize customer relationships. Manage client projects and internal workflows through [link hidden] and Applyr. Ensure all tasks, deadlines, and milestones are clearly defined and tracked. Collaborate with internal teams to ensure project deliverables are met on time and in accordance with client expectations. Generate regular reports on client service metrics, including satisfaction scores, service level agreements (SLAs), and performance KPIs. Use HubSpot, Applyr and [link hidden] analytics to identify trends, opportunities for improvement, and areas to optimize. Onboard new clients and train internal teams on the proper use of HubSpot and [link hidden] to ensure that tools are being leveraged effectively for service delivery.