Technical Support EngineerTechnical Support Engineer
Gilberto
ID Verified$1450
per month
($8/hour)
Profile Description
Technical support engineer dedicated to helping customers resolve technical issues efficiently. Experienced in troubleshooting complex technical problems and providing solutions. Skilled in customer communication and documentation. Proficient in support ticketing systems and remote assistance tools. Strong patience and problem-solving abilities. Passionate about delivering excellent customer support experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Technical Support Engineer
Shopify
May 2019 - Oct 2024
Key Achievements:
Resolved [phone hidden]+ customer technical issues maintaining 95% satisfaction rating. Reduced average resolution time by 35% through improved troubleshooting processes. Created technical documentation and knowledge base articles. Identified product bugs and collaborated with engineering on fixes. Mentored junior support engineers on best practices.
Quick Stats
Certifications
Education
Bachelor of Science in Computer Science
Universidade Federal do Amazonas
2013 - 2018