Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Gherold
ID Verified$800
per month
($5/hour)
Profile Description
A highly professional Customer Service Representative with over four years of comprehensive experience in the Business Process Outsourcing (BPO) industry. Demonstrated expertise in handling travel, e-commerce, and technical support accounts while consistently meeting performance metrics and service-level standards. Recognized for strong communication skills, attention to detail, and the ability to resolve complex customer concerns with efficiency and professionalism.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Technical Support Representative
Taskus
Dec 2024 - Jan 2026
Key Achievements:
● Assisted customers with basic to intermediate technical issues and system troubleshooting. ● Guided users through step-by-step solutions to resolve technical concerns. ● Documented issues and resolutions accurately in the system. ● Delivered clear, patient, and professional technical support to ensure customer satisfaction.
Life Insurance
Exl Inc
Oct 2023 - Nov 2024
Key Achievements:
● Assisted clients with inquiries about life insurance policies, coverage details, premiums, and benefits. ● Processed policy applications, updates, reinstatements, and cancellations accurately and efficiently. ● Clearly explained policy terms, riders, beneficiary details, and claims procedures to clients. ● Handled billing concerns, payment arrangements, and account maintenance
E-commerce Account
Concentrix
Mar 2023 - Sep 2023
Key Achievements:
● Assisted buyers and sellers with order issues, returns, refunds, and disputes. ● Resolved account-related concerns such as restrictions, suspensions, and verification. ● Delivered accurate guidance to customers regarding eBay policies, listings, payment procedures, and shipping processes. ● Documented interactions accurately and followed compliance and quality standards. ● Maintained high customer satisfaction while meeting performance metrics.
Travel Account
IGT Solutions Inc
Aug 2021 - Feb 2023
Key Achievements:
● Handled customer inquiries related to travel bookings, reservations, and account concerns. ● Assisted customers with itinerary changes, cancellations, and travel-related issues. ● Maintained accurate records and provided timely, high-quality customer support. ● Ensured customer satisfaction by following company policies and service standards.