IT OfficerIT Officer
Gared
ID Verified$700
per month
($4/hour)
Profile Description
I’m a dependable and detail-oriented professional with over 9 years of experience in customer service, technical support, and operations support in fast-paced, KPI-driven environments. I’ve handled omnichannel support (email, chat, and phone) and developed strong skills in organization, multitasking, and accuracy. In my previous roles, I also took on leadership responsibilities where I helped manage team performance, supported daily operations, and ensured tasks were completed on time and accor...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Sales & Business Development
Work Experience
IT Assistant II / Operations Support
Food Terminal Incorporated
Jan 2026 - Present
Key Achievements:
• Support daily government-linked operations by preparing, setting up, and maintaining critical company IT equipment. • Assist in workplace, meeting, and production-related technical setups to maximize employee uptime and operational efficiency. • Implement strict company procedures for equipment handling, safety compliance, and comprehensive asset/ inventory tracking. • Perform routine systems checks, basic hardware/software troubleshooting, and accurate issue reporting. • Maintain detailed records of equipment usage, assignments, and operational documentation.
Subject Matter Expert / Team Lead
KMC Mag Solutions, Inc.
Mar 2022 - Dec 2025
Key Achievements:
• Led, coached, and motivated a high-performing team to consistently meet and exceed strict KPI metric goals and daily productivity targets. • Monitored performance metrics, attendance, and adherence to quality compliance standards. • Handled high-level customer and operational escalations via Shopify, ensuring swift and satisfactory resolutions for complex orders. • Managed end-to-end e-commerce order workflows, efficiently tracking shipments and order statuses using WooCommerce. • Oversaw transaction disputes, investigated billing discrepancies, and authorized customer refunds in compliance with company policies.
Senior Customer Service Representative
KMC Mag Solutions, Inc.
Aug 2021 - Mar 2022
Key Achievements:
• Delivered high-quality customer assistance in a fast-paced, omnichannel environment, seamlessly handling inquiries via voice, email, and chat. • Documented customer interactions and system updates clearly and consistently to improve team case resolution. • Adhered strictly to workplace schedules, operational productivity goals, and corporate policies. • Maintained exceptional accuracy and quality scores while executing high-volume, process-driven tasks.
Customer Service Representative
HelpFuel Services DMCC (Dubai)
Sep 2019 - Jul 2021
Key Achievements:
• Managed customer inquiries across an omnichannel support system within a fast-paced, multicultural environment. • Handled intensive task queues efficiently to meet and surpass daily performance targets. • Maintained high performance, focus, and sharp problem-solving skills during extended work hours and peak volumes. • Followed strict quality assurance and compliance guidelines to ensure a top-tier customer experience.
Technical Support Associate
Concentrix
Nov 2016 - Jun 2019
Key Achievements:
• Provided technical troubleshooting and resolved product inquiries across multiple communication channels (omnichannel environment). • Performed detailed, process-driven diagnostic tasks with a high level of accuracy and attention to detail. • Consistently met or exceeded daily performance metrics for productivity, quality assurance, and resolution times. • Followed standard operating procedures (SOPs) strictly while demonstrating outstanding punctuality and teamwork.