Virtual assistant,chat moderation,customer service

Franciscah

ID Verified
2,000/mo
Kenya
Looking for Full-time
10 hours/day
Availability: US / EU timezone

Profile Description

Customer-focused and detail-oriented professional with a background in Software Engineering and experience managing a fashion business. Skilled in customer support, communication, problem-solving, and administrative tasks. Quick to learn new systems, highly organized, and committed to delivering excellent customer service.

Top Skills

Calendar Management · <1 yearCalendly · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Video SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner

Work Experience

Owner

Lux Collection

Jan 2025 - Jan 2026

Key Achievements:

Successfully launched and managed an independent fashion business. Built and maintained relationships with suppliers to source quality products at competitive prices. Increased sales through social media marketing and customer engagement. Managed inventory efficiently, minimizing stock shortages and overstock. Delivered excellent customer service, resulting in repeat customers and positive referrals

Live Chat SupportEmail ManagementResearch & Information Gathering

Quick Stats

Age24 years
English LevelFluent
ID VerificationVerified

Certifications

Software Engineering

Education

Bachelor's Degree

Multimedia University of Kenya

2019 - 2023