customer service representative,virtual assistant,cold callecustomer service representative,virtual assistant,cold calle
Francis
ID Verified$528
per month
($3/hour)
Profile Description
*Experience Executive Resolution Manager – US Telco AccountPromoted from Customer Service Representative. Promoted mobile and internet plans, explained features and pricing, and helped customers choose services suited to their needs. Answered questions, addressed objections, and worked toward sales targets while providing friendly customer service. Managed escalated calls, processed refunds, resolved outstanding issues, and responded to emails. Claims Specialist – US-Based Medical Insurance Co...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Service Associates
ResultsCX
Jul 2025 - Mar 2026
Key Achievements:
Managed customer inquiries, provided information about procedure costs, resolved issues, and processed claims efficiently.
Executive Manager Department
Qualfon
Mar 2023 - Jun 2025
Key Achievements:
Promoted mobile and internet plans, explained features and pricing, and helped customers choose services suited to their needs. Answered questions, addressed objections, and worked toward sales targets while providing friendly customer service. Managed escalated calls, processed refunds, resolved outstanding issues, and responded to emails.
Quick Stats
Education
High-school
Bankal National High School
2018 - 2019